General Conditions of Use

Navigation on the website implies acceptance of the General Conditions of Use. domain ownership

The domain is hosted on SiteGround and owned by Joana Silva (hereinafter up2dateskills), with the tax identification number PT205022030, with the proper authorization from the Portuguese Tax and Customs Authority for the exercise of commercial activity and provision of services.

Purpose and scope

These General Conditions of Use apply to visitors, registered users and/or clients of and its pages on social media, as well as clients who choose to place orders by email, without resorting to the website (all hereinafter commonly referred to as users). Navigation on the website, as well as the purchase of any product or service from up2dateskills implies the acceptance of these General Conditions of Use by the users. Up2dateskills reserves the right to change these General Conditions of Use without prior notice. All changes will be published on the website.

Access to the website

Up2dateskills is not responsible for losses resulting from any interruptions in users’ access to the website. Up2dateskills will try to provide uninterrupted access to the website; however, it reserves the right to suspend, limit or interrupt access to the website or certain pages, without prior notice, in order to carry out maintenance interventions or any other action deemed necessary for the website to operate safely and in the best way possible.

User responsibilities

Users undertake to comply with these General Conditions of Use, paying special attention to the following points: (1) keep and do not disclose their access password, in order to prevent third parties from accessing their account and services; (2) don’t use false identities; (3) correctly indicate the billing and shipping data; (4) don’t share any harmful information, in any way, that could be harmful to third parties, to the website or to the website owner. Users acknowledge that up2dateskills has the right to limit or remove their rights to access the website, including deleting their account, if up2dateskills believes users are in breach of these General Conditions of Use. Such measures can be taken at any time and without notice.

Privacy policy

Our privacy policy outlines how we handle your personal information when you use our website or engage with us in any way. It covers what data we collect, how we use it, and your rights regarding your information. Below we are sharing some important information about how we collect, protect, and use your data as well as who we may share it with. Additionally, it explains how you can access, update, or delete your personal information and how to contact us regarding any privacy concerns.

(1) Personal Information

Personal information includes any details that can identify you, like your name, birthdate, gender, email, address, phone number or tax number. It also includes data about your device, like IP address, which can indicate your location, and information about how you use our website and services.

(2) External links

Occasionally, our website may include links to external sites and services. These sites and services maintain their own privacy policies. If you choose to visit these external sites or apps, it’s important to review their respective privacy policies displayed on their websites.

(3) How we collect your personal data 

We collect your personal information when you visit our website, sign up for our newsletter, buy our products and services, or engage with us in any way. Note that our collection of your personal data strictly adheres to relevant laws. 

(4) How we protect your personal data 

To safeguard users’ privacy, up2dateskills assures that the collection and processing of users’ data is done under the General Data Protection Regulation (GDPR). To this end, an HTTPS protocol was implemented that encrypts users’ data using an SSL digital certificate and the website is regularly maintained to respond to constant updates in terms of security and optimization. The information provided by users is used for the operation of the website, the commercial activity and/or for the provision of services: order processing; inquiries and complaints; communication with users, and information on products and/or services as long as previously agreed; statistical analysis; website security and satisfaction surveys. Sensitive payment data aren’t collected nor stored in our system. Payments are made via secure partners (IfthenPay and PayPal).

(5) Your Privacy Rights and How to Manage Your Information

Users have, at any time and for any reason, the right to access, modify, rectify and delete any personal data that they have transmitted when using the website. To exercise their rights, users can request the deletion or alteration of their data using up2dateskills’ e-mail address ( or the contact page provided on the website.

Cookies policy

To ensure a personalized service, up2dateskills has also set up third-party tools (for example, Google Analytics and social plug-ins) that use cookies. When accessing the website, users expressly accept the use of Cookies on their devices. However, users will be able to configure their own browser in order to manage and maintain their privacy and security in relation to Cookies. If users wish to disable some Cookies, we advise visiting to obtain more information about the different types of Cookies and how they can be managed and deleted. If users do not want their website visits to be analyzed by Google Analytics, for example, they can disable Cookies at Note that, when doing so, navigation on this and other websites may not be optimized and some of the available features may not operate correctly. It should be understood that users accept the use of Cookies if they continue to browse any page without first deactivating them.

Website content and information about products and services

The reproduction, transfer, distribution or storage of any content from or its accounts on social media, without prior written authorization granted by the domain owner, is prohibited for purposes other than strictly personal use. Up2dateskillsreserves the right to modify, at any time and in compliance to EU regulations, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. Prices will be displayed with VAT if applicable. The photographs of products presented on the website are merely illustrative and may be slightly different from the physical product, especially with regard to colors and additional decorative objects; hence up2dateskills recommends consulting the detailed description of the product to understand exactly what it includes. All products and services sold by up2dateskills are in compliance with Portuguese legislation; users from other countries should check the conditions imposed by their local authorities. Up2dateskills declines any responsibility in case of violation of the legislation of the country where the order is delivered.

Value Added Tax (VAT)

Up2dateskills is based in Portugal, an EU member state, and applies Portuguese Value Added Tax (VAT) regulations. These rules are based on VAT regulations drawn up by the EU.

Value Added Tax (VAT) is a tax applied to nearly all goods and services that are bought and sold for use or consumption in the European Union (EU). When buying from and to an EU member state, Value Added Tax (VAT) is due. VAT isn’t charged on exports of goods to countries outside the EU. However, some countries outside the EU may charge an import duty.

For further information, please visit Your Europe, an EU site designed to provide information on EU rules and how they are applied in each EU member state. 

Placing orders and enrolling in virtual courses

To make purchases or access courses at or its social pages, it is necessary to register as a user. Registered users will be given access to a personal account, where they can check all purchases, courses, and downloadable resources. Registration is a simple process, carried out by filling out a form. After registration, users must follow all the steps to purchase products or services so that the process can be successfully finalized. The validation of the purchase order implies that users have become aware of and expressly accept these General Conditions of Use.

The data recorded in the system are evidence of the transactions carried out and will be kept for accounting purposes and for the purposes associated with the commercial transactions that have occurred. Sensitive payment data aren’t collected nor stored in our system. Payments are made via secure partners (IfthenPay and PayPal).

After making a purchase, users will receive multiple emails (1) an automatic confirmation email that will enable them to download any virtual products they might have ordered; (2) an email informing when products are ready to ship (physical products); and (3) an email with the invoice validated by the Portuguese Tax and Customs Authority. Additional emails may be sent depending on the products ordered or inquiries sent the the user. Users are responsible for confirming the accuracy of the data sent.

Under the terms of Decree-Law no. 7/2004 of 7 January (with the changes made by Decree-Law no. 62/2009, of March 10 and Law no. 46/2012, of August 29), regarding electronic commerce, up2dateskills reserves the right to unilaterally cancel the order whenever a programming error occurs. Up2dateskills declines any responsibility for any delay or impossibility of delivering the order, caused by errors or insufficiency of the data communicated by the users.

Product availability

All products and services identified on the website are subject to availability of stock and possible updating. During the administrative and logistic process, prior to shipping, if up2dateskills detects an incorrect price or finds it impossible to deliver, (1) up2dateskills refunds the difference if the current price is lower than the price published on the website; (2) up2dateskills interrupts the order processing and waits 14 days for the approval of the new price proposal or refund request by the user; or (3) up2dateskills notifies the user of any inability to deliver and refunds the user within 14 days of the date on which the inability to deliver was communicated. Up2dateskills only processes an order after confirmation of the respective payment.

Copyright and licenses for online courses and downloadable digital resources
(1) Resources and Courses Licensed for Individual Use

When users purchase a digital resource or an online course from up2dateskills‘ website or from up2dateskills‘ store on TPT, they are being granted a license for individual use. This means that purchasing a digital resource or course grants permission for use by one user, one teacher in their own classroom, one homeschool parent with their children, or one student. Educational resources and course content cannot be shared, given away, distributed, or sold. Additional licenses must be purchased at up2dateskills‘ online stores. The type of license will be clearly stated in the product description.

(2) Resources Licensed for Commercial Use

Up2dateskills also creates resources specifically designed and licensed for commercial use. If a resource is licensed for commercial use, the type of license will be clearly stated in the product description. Here is an overview of what buyers have to comply with:

Resources have to be adapted

Buyers are prohibited from selling or redistributing unaltered copies of up2dateskills’ templates, this includes resources licensed for commercial use. This means that resources must be modified to suit their intended purpose; buyers must add content accordingly.

Proper Use of Templates

When using up2dateskills’ templates, it’s important to follow ethical rules. You cannot use our templates or other resources in any immoral, illegal or deceptive way. 

Proof of purchase is required

Buyers intending to sell or share resources made from up2dateskills’ templates must be able to show an invoice upon request, as proof of their ownership and licensing rights.

Attribution is required

Buyers who use up2dateskills’ templates to create a commercial product or a sharable product must give simple credit to up2dateskills in the product description or in the resource itself (example: Resource created with templates from

Failure to comply with these guidelines is a copyright infringement and a violation of the EU copyright legislation and the Digital Millennium Copyright Act.

Payment terms

When purchasing products or services at or its social pages, several payment methods are accepted. Sensitive payment data aren’t collected nor stored in our system. Payments are made via secure partners (IfthenPay and PayPal). 

All the payment options available for your order will be provided during checkout.

(1) PayPal

With PayPal you can choose different payment methods. PayPal allows payments with your PayPal account. If you don’t have a PayPal account, PayPal allows you the use of VISA, MasterCard, American Express and Discover cards and bank account debit in some countries. Simply click the yellow PayPal button and pick which method you want to use.

PayPal Acceptance Mark

(2) IfThenPay

With IfThenPay you can choose different payment methods: (a) Referência Multibanco is available to customers of Portuguese banks; (b) MBWay; (c) PayShop; and (d) Credit Card.

(3) Direct bank transfer

Direct bank transfer, more commonly known as direct bank/wire transfer, is a payment method available for services provided on a monthly basis or when buying physical products. Failure to pay the order within 5 days after the date on which it was definitively placed implies its automatic cancellation.

Shipping and shipping costs

Digital products (courses and resources) do not require shipping and can be downloaded by the users, as soon as up2dateskills receives confirmation of payment. The shipping costs vary according to the total weight of the products in a specific order as well as the destination of the order. Shipping costs are calculated during the order process upon providing an address. Physical products usually ship 48 hours after confirmation of payment. Please note this is an estimated time and it might vary according the amounts ordered. In addition to the 48-hour processing time, the shipping time is added depending on the carrier and the destination of the order. As soon as the order is shipped, users receive an informative email with the estimated delivery date and a tracking number if available. Any delay in shipment does not give users the right to any compensation. Note that the delivery time depends on the action of third parties, so the indicated dates are merely indicative. In national mainland territory (Portugal), the delivery time varies between 3 and 10 working days. In times of calamity or in the event of any type of constraint that may prolong shipping time, users will receive an email notification informing the status of the order.

Cancellations, exchanges, returns and refunds

The following terms and conditions apply to purchases of physical products made on the, on its social pages and/or via email. Under the terms of the right of free resolution, users have 14 business days to return products on physical support, as soon as the order is received. Users can do so, provided the following conditions are met: (1) upon presentation of the product purchase invoice; (2) the product must be in the same condition in which it was sold – without damage or signs of use, packaged in its original packaging and accompanied by all components; (3) sealed products must be kept sealed. To do so, users must first contact up2dateskills by email (, which will provide all information about the return process. In the event of exercising the right of free resolution, users will fully bear the costs of returning the goods. All items will be checked upon arrival at our premises and only those which meet the above return conditions will be accepted for exchange or return. The following contracts are excluded from the Right of Free Resolution: (1) products customized at the users’ request; (2) products produced in large volume at users’ request; (3) digital content not provided on material support (courses and resources) if its execution starts with the users’ consent and if users recognize that his/her consent implies the loss of the right of free resolution (more information on digital resources on the next paragraph).

When you purchase digital content – such as up2dateskills digital resources or courses – you are agreeing that you will lose your right of withdrawal by starting the performance (e.g. after downloading). In other words, if you purchase digital content you cannot withdraw or ask for a refund after downloading a resource or starting a course.

In case of refund, up2dateskills informs that they will be made via direct bank transfer. The refund includes shipping costs paid at the time of ordering, only if the order is returned in full and in perfect condition. If users request an alternative delivery method to the one proposed on the website, the value of the shipment will not be refunded. The refund will only be made after up2dateskills has received the returned goods and after checking their condition.

Resolving complaints and disputes online

Up2dateskills provides protection to the consumer through a variety of measures as shared in these General Conditions of Use. Tell us about your consumer problem and we will do all we can to find suitable options for resolving it in compliance with consumer legislation. In accordance with the rules applicable to consumer protection, consumer disputes must first be entrusted in writing to up2dateskills (via email or by registered post to Rua João Chagas, 98 – 4445-405 Ermesinde – Portugal). After prior steps have been taken in writing by consumers with up2dateskills, any consumer disputes which have not been resolved may be referred to the Online Dispute Resolution platform. The platform was set up by the European Commission and aims to facilitate the online independent and out-of-court settlement of disputes between consumers and EU traders.


Please note that up2dateskills is dedicated to commercial activity strictly online, so it does not have a physical store open to the public. Any clarification related to the website or these General Conditions of Use, users can contact up2dateskills via the following means:

Rua João Chagas 98
4445-405 Ermesinde

* Communication by post must be made by registered mail.