Departments in a Company is a ready-to-use Business English worksheet designed to help ESL learners build essential workplace vocabulary while developing practical listening and speaking skills. Students learn the names and responsibilities of common company departments, listen to realistic business phone calls, and practice useful expressions for explaining the reason for a call and transferring callers to the appropriate department.
Students are introduced to a wide range of company departments, including Human Resources, Sales, Marketing, Finance, Accounts, Customer Service, IT, Logistics, Procurement, Production, Operations, Treasury, R&D, and more.
The listening activities put the vocabulary into a realistic workplace context. Students listen to callers contacting different departments, identify where each call should be directed, match departments with reasons for calling, and work with useful Business English telephone expressions.
The resource finishes with communicative activities in which students match speech bubbles to create telephone dialogues and then work in pairs to create and practice their own conversations.
WHAT’S INCLUDED
📝 Student worksheet (4-page PDF)
🖥️ Classroom-ready PowerPoint (12 slides with answer key)
🔑 Answer key (PDF + PPT)
🔉 MP3
DEPARTMENTS INCLUDED
- Accounts
- Administration
- After-Sales
- Customer Service
- Finance
- Human Resources (HR)
- IT
- Legal
- Logistics
- Marketing
- Operations
- Procurement
- Production
- Quality Control (QC) / Quality Assurance (QA)
- Research & Development (R&D)
- Sales
- Training
- Treasury
PERFECT FOR
- Business English classes
- Adult ESL / EFL learners
- Teen learners
- Vocational education
- Career readiness programs
- Workplace English lessons
- ESP (English for Specific Purposes)
- In-person and online lessons
